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Shipping/Return Policy

Shipping, Returns and Refunds Policy

Thank you for shopping with us. Our goal is to ensure your complete satisfaction. If for any reason you are not happy with your purchase, please review the terms and conditions for making a return or requesting a refund.

Shipping times and conditions

Shipping times range between 2 and 7 business days, Delivery times may vary depending on product availability and the order's destination. shipment location (Peninsula, islands or other areas). All shipments are handled through the courier company. GLS, guaranteeing a fast and secure service.

Once your order has been processed, you will receive a notification with tracking information so you can check the shipment status at any time.

Conditions for returns

To ensure your goods are eligible for a return, please make sure that:

  • The purchase must have been made within the last 15 days.
  • The product is in its original packaging, with no signs of use or handling.
  • Include all accessories, manuals, and labels that were delivered with it.
  • Please have the corresponding receipt or order number.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions or that arrives damaged, incomplete, or outside the established timeframe.

Non-returnable items

For hygiene or personalization reasons, we do not accept returns in the following cases:

  • Customized or made-to-measure products.
  • Items on sale or purchased during special promotions.
  • Goods that, by their nature, cannot be returned (for example, perishable or personal use products).

Refunds and replacements

Once we have received and inspected the return, we will notify you of the result by email.

  • If your return is approved, we will refund the amount in the form of a store credit to use in our store.
  • If the product arrives damaged or defective, we will replace it with the same item at no additional cost.
  • No cash refunds will be issued unless required by law or expressly specified by us.

If a replacement is not possible, we will offer you an equivalent alternative or a voucher for the same value. Processing time is usually 5 to 10 business days from receipt of the product.

Return of goods

You are responsible for the cost and risk of returning the goods to us. You must send them to the following address:

GLS

CRTA. DE MOLINS DE REI, 209, BAJOS

08205 SABADELL- BARCELONA

We are not responsible for goods damaged or lost in return shipping. Therefore, we recommend using an insured and trackable shipping service. We cannot issue a refund without actual receipt of the goods or proof of return.

Contact us

If you have any questions about our Shipping, Returns and Refunds Policy or need assistance with your order, please contact us by email. info@selfcarehomedecor.com.

We'd be happy to help you.